Support Engineer – Python Development, Data & Integrations

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SuperStaff

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

📋 Description

• Efficiently respond to and resolve support tickets related to application functionality and performance. • Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation. • Adjust configurations within feature flag management software to tailor client experiences. • Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions. • Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution. • Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

🎯 Requirements

• 4+ years of related experience • Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars). • Familiarity with configuration formats such as JSON and YAML. • Proven experience in troubleshooting and problem-solving within a software environment. • Ability to modify, maintain, and optimize scripts. • Proficiency in working with REST APIs. • Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB) is a plus. • Basic knowledge of SQL and relational databases is a plus. • Experience with feature flag management software is a plus. • Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft) is a plus.

🏖️ Benefits

• HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • A laptop will be provided by the company • Work from Home (with onsite training at Makati or SM Clark) • Dayshift but can change depending on client's needs