Customer Experience Associate

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SuperSub

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤝 B2B

🎯 Recruiter

📚 Education

B2B • Recruitment • Education

SuperSub is a sales-focused consulting firm that helps organizations move their sales function from good to great by aligning people, processes, and technology. They provide advisory and planning (functional design, governance, sales operations, performance management), HubSpot CRM implementation and change management, sales training and coaching (from account management to executive coaching), and recruitment & outsourcing services including headhunting and BPO support. Based in Sharjah, UAE, they emphasize measurable impact, people-first practices, and ongoing admin and integration support.

📋 Description

• Serve as the primary point of contact for buyers and sellers on the marketplace, resolving inquiries related to orders, account management, shipping, and live-stream features. • Deliver empathetic, fast-paced support via chat, email, and designated helpdesk channels, ensuring a world-class customer experience. • Investigate and resolve marketplace transactional issues, coordinating closely with internal operations, tech, and dispute-resolution teams. • Empower sellers by guiding them through basic platform functionalities and troubleshooting technical issues they may experience before or during their live shows. • Capture community feedback and common user pain points, reporting trends back to the product and marketing teams to fuel platform improvements. • Maintain trust and safety standards across the platform by monitoring and acting on flagged user reports or marketplace violations.

🎯 Requirements

• Full professional fluency in both English and Arabic is 100% mandatory (written and spoken). • Exceptional communication skills, with a proven ability to convey clarity, warmth, and professionalism across digital channels. • Strong natural empathy and an outstanding ability to remain patient and customer-focused under pressure. • Demonstrated problem-solving skills with a proactive approach to identifying solutions for complex marketplace or customer inquiries. • Highly organized with the ability to navigate multiple communication tools and internal systems simultaneously. • Prior experience working in an e-commerce marketplace setting or creator-focused digital platform. • Hands-on experience working with industry-standard Customer Support software (e.g., Zendesk, Intercom, Freshdesk, or similar helpdesk tools). • Personal passion for or familiarity with social commerce, live streaming apps, or online marketplaces.

🏖️ Benefits

• A competitive package. • Meaningful ownership in a hyper-growth startup shaping the future of MENA e-commerce. • Remote work (Based in Lebanon, Jordan, or Egypt).