Program Manager, Fulfillment Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $82k - $103k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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SupplyHouse.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

SupplyHouse. com is an online retailer specializing in providing a wide range of plumbing, heating, HVAC, and electrical supplies. The company offers various products, including PEX supplies, fittings, valves, tools, and resources for both professional and amateur DIYers. With a focus on offering a comprehensive selection of parts and materials, SupplyHouse. com supports its customers with fast shipping, easy returns, and customer-centric services. The company is committed to serving trade professionals as well as general consumers by providing access to a vast inventory and competitive pricing.

📋 Description

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live • Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT • Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines • Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution • Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions • Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments • Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions • Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations • Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design • Support continuous improvement initiatives across the fulfillment network in partnership with the CI team • Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions • Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations

🎯 Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field • 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field • Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement • Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners

🏖️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • And more!