General Accountant II, US GAAP, NetSuite/QuickBooks

🕒 July 1

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Own and efficiently process a high volume of accounting transactions with elite accuracy across Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL) entries. • Follow specific directions on methods and processes of account reconciliations, trouble-shooting and resolving escalated issues as needed. • Step up during high-stakes closing windows to completely own complex account reconciliations and bank statement reconciliations while identifying discrepancies. • Deliver exceptional internal and external customer service, responding to customer emails and calls in a courteous, professional, and timely manner. • Ensure strict adherence to Generally Accepted Accounting Principles (GAAP) and internal accounting controls. • Prepare and maintain accurate accounting reports and financial documentation while staying up-to-date on company policies, products, and services by participating in training programs. • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, collaborating across departments and performing other duties as assigned. • Consistently meet or exceed specific performance targets and financial KPIs to support overall business momentum.

🎯 Requirements

• 3+ years of rock-solid experience in a dedicated general accounting role. • Associate’s degree in Accounting, a related field, or equivalent proven practical experience. • Strong understanding of accounting principles and practices, including full-cycle Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL). • Direct, practical experience working with US Generally Accepted Accounting Principles (US GAAP) is required. • Proven proficiency in QuickBooks and NetSuite. (Experience with other accounting software such as SAP is a plus). • Highly proficient across the Microsoft Office Suite (heavy emphasis on intermediate to advanced Excel, Word, and Outlook processing). • A CPA license is considered a strong plus that will instantly elevate your application.

🏖️ Benefits

• Competitive Compensation • Full adherence to government-mandated benefits. • Retirement Savings Program with Company Matching. • Comprehensive Life Insurance coverage. • HMO coverage starting on Day 1. • Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service. • Generous paid time off + custom birthday leave. • Structured career path opportunities along with skills training and professional development.