Team Lead – Healthcare/RX

Job not on LinkedIn

🕒 May 4

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Lead and manage a team of representatives handling prescription (RX) data • Provide effective supervision and set performance goals aligned with organizational objectives • Oversee high-accuracy data entry of RX information into the ABS system • Manage approximately 400 RX per day within strict 24-hour SLA timelines • Drive first-time accuracy strategies to prevent production errors and remakes • Mentor and motivate team members to improve their skills • Monitor SLAs and KPIs and analyze team metrics to improve productivity • Collaborate with cross-functional teams to streamline digital portal workflows and resolve operational challenges • Coordinate with the CSR team on escalations • Communicate regularly with clients as needed • Maintain high operational efficiency and service quality

🎯 Requirements

• Minimum of 1 year in a leadership or supervisory role, preferably in a call center environment • At least 3 years of experience in a role equivalent to the representatives being supported (Data Entry/Processing) • C1 English proficiency level • Strong verbal and written communication skills • Strong understanding of customer service and technical support principles • Proficiency in CRM and data processing tools • Ability to work within a process-driven environment with defined SOPs and SLAs • Strong problem-solving, decision-making, and interpersonal skills • Ability to lead and inspire a team to achieve performance targets • Results-oriented mindset focused on operational excellence and staying updated with industry trends • Positive, empathetic, and professional attitude toward colleagues and customers

🏖️ Benefits

• HMO coverage activated on the first day • Free dependents: one upon regularization and another after a year of service • Life insurance • Retirement savings program with company matching • Paid time off • Birthday leave • Skills training • Personal and professional development programs • Company-provided equipment