AI Data QA & Training Specialist

🕒 Yesterday

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Evaluate, review, and label content or system responses for quality, accuracy, relevance, and adherence to guidelines • Assist with content evaluation, response rewriting, summarization, classification, or prompt review for AI training initiatives • Identify and flag hallucinations, factual inaccuracies, and safety/compliance violations • Perform relevance, ranking, and retrieval quality assessments • Score outputs against established standards and provide systematic feedback • Support feedback loops between operations and engineering teams • Respond to inquiries via phone, email, or chat as needed • Provide accurate information about products and services • Follow up and resolve issues in a timely and efficient manner • Document AI-related evaluations or annotations in the organization's CRM or designated tools • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Participate in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• Previous customer service experience, data annotation or AI training/evaluation skills or equivalent • Good communication skills, both verbal and written • Proficient in using computers and various software applications • Knowledge and experience with a CRM preferred

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Bring Your Own Device (BYOD) • Beautiful office space (for onsite employees) • Free lunch provided daily (for onsite employees)