Billing Analyst, Level 2 – Project Based

Job not on LinkedIn

🔥 27 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

Where this job comes from

Posted on SupportNinja's careers page, not through a job board

First seen by Remote Rocketship 27 minutes ago

Still open on SupportNinja's site. Checked 4 minutes ago.

Logo of SupportNinja

SupportNinja

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Review and approve new and updated customer subscriptions to ensure accuracy and completeness in a timely manner • Maintain and update subscription records within billing systems • Validate data and identify discrepancies across systems to ensure billing accuracy • Investigate and resolve billing discrepancies, escalating issues when needed • Maintain and review validation reports related to invoicing and accounts receivable • Support occasional customer billing inquiries and assist in issue resolution • Assist in month-end billing processes by ensuring all billable activity has been captured, billed, and validated • Perform data checks and reconciliations to support monthly billing completeness and accuracy • Support the collections team with account reconciliations and discrepancy resolution

🎯 Requirements

• 2–4+ years of experience in billing, accounts receivable, or a related function • Strong attention to detail and a focus on data accuracy and integrity • Proficient in Excel, including experience with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements) • Comfortable working within billing and financial systems (e.g., NetSuite, Salesforce, or similar platforms) • Systems-savvy and able to navigate, validate, and reconcile data across multiple tools • Able to identify discrepancies, investigate root causes, and resolve issues efficiently • Adaptable and able to learn new systems and processes quickly

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Company-provided equipment

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