Content Editor, Moderator

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

👨🏼‍💻 Content Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings • Determine when additional information or verification is required and communicate with job posters to collect relevant details • Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary • Make legitimacy decisions using background check results, IDs, independent research, investigations, and verification materials • Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions • Investigate scam complaints and inappropriate behavior reports and decide whether clients should be removed from the platform • Copy-edit and optimize job posts to align with business objectives • Manage ticket-queue pipelines, prioritizing incoming job posts by importance and timeliness • Support employers throughout their casting process using expert marketplace knowledge • Source missing information and enter job details provided by employers and third parties for publication • Educate and assist clients with job-posting and application-management tools • Troubleshoot casting-tool issues and train clients on casting tools • Collaborate with customer service, account management, and business development teams • Research projects and triage escalated customer-service tickets • Examine job database reports for jobs requiring attention, recategorization, or early expiration • Assist team members with training, troubleshooting, and escalated cases • Perform other assigned responsibilities and tasks

🎯 Requirements

• Experience in job listing and Editing is Required • 1-2 years of CSR experience in a BPO setup • Demonstrated experience handling a high volume of specialized content and users • Highly organized, detail- and deadline-oriented • Able to evaluate information and make decisions independently • Advanced written and verbal communication skills • Excellent copy editing, fact-checking, proofreading, and research skills • Good data-entry, account management, and client support skills • Technical acuity—able to understand, utilize, and explain online casting/hiring technology • Strong analytical skills—capable of assembling and interpreting data to assess content validity • Knowledge of film, TV, theater, commercial production, performing arts, marketing, and casting is a bonus or willingness to learn • Must work a 12AM-9AM shifting schedule • Must be able to work remotely from the Philippines

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Work From Home arrangement • Bring Your Own Device setup