Data Analyst

April 7

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SupportNinja

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B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

📋 Description

• We're obsessed with growth! From enabling companies to flourish, to helping careers bloom. • SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. • Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. • We change the game by prioritizing fun in our workplace. • By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. • The Data Analyst will be responsible for cleaning, organizing, and validating customer data as well as building and refining facility locations in the system. • This role involves detailed documentation to ensure data accuracy and system location setup while collaborating with internal teams to resolve data inconsistencies and configure system locations based on customer requirements. • What does a day in the life of a Data Analyst look like? • Collect, clean and interpret datasets. • Analyze datasets to identify trends, patterns and correlations. • Develop and maintain dashboards and reports to visualize data for stakeholders. • Maintains data integrity and security. • Create and maintain documentation of data analysis processes and findings. • Assist in developing and optimizing data collection and analysis procedures. • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules. • Collaborate with other departments as needed to resolve issues. • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times. • Adhere to company policies and procedures. • Meet or exceed performance targets for related KPIs. • Perform other duties as assigned.

🎯 Requirements

• Previous experience in a data analyst or related role, preferably in a call center environment • Strong communication skills, both verbal and written • Proficient in using computers and various software applications • Proficient in using computers and various software applications • Proficiency in data processing and analysis tools, such as spreadsheets, SQL, etc.

🏖️ Benefits

• Competitive compensation • Beautiful facility & Free Meals for onsite positions • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.