Renewal Manager

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April 7

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SupportNinja

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B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

📋 Description

• Manage the end-to-end contract renewal process, ensuring timely and seamless renewals • Develop and execute renewal strategies to maximize customer retention and revenue growth • Engage with customers to assess their needs, address concerns, and facilitate contract negotiations • Identify opportunities for upselling and expansion in collaboration with sales and account management teams • Work closely with customer success, finance, and legal teams to streamline the renewal process and ensure contract compliance • Monitor customer accounts and provide proactive outreach to prevent churn • Maintain accurate records of renewal activities, customer feedback, and contract terms in CRM systems • Analyze renewal trends and provide insights to improve overall retention strategies • Collaborate with cross-functional teams to enhance the customer experience and drive long-term engagement • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned.

🎯 Requirements

• Previous Renewal Manager, Renewal Specialist or equivalent experience • Strong communication skills, both verbal and written • Proven track record of managing renewals and improving retention rates • Strong negotiation skills • Strong analytical thinking skills with the ability to interpret data and develop actionable insights • Proven record of building strong customer relationships • Proficient in using computers and various software applications such as a CRM • Having these are helpful, but not required • Previous experience in the call center environment • Experience in the SaaS industry

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth.