Security Operations Center Analyst I

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Continuously monitoring the alert queue for multiple clients, from small business to large organizations using multiple tools, such as IDS, SIEM and SOAR. • Conducting initial triage and investigation of alerts to identify potential true positives, false positives, policy violations, and compromises. • Escalating problematic alerts for client review and validation via email or phone. • Performing basic threat hunting activities against customer networks. • Assist with writing customer facing reports: Threat report, Advisories or Vulnerabilities. • Interfacing with customers to remediate security issues. • Meeting timely Service Level Agreements (SLAs) for the full alert and case life cycle.

🎯 Requirements

• 1 to 2 years of related professional experience or training in information technology and/or information security is required. • Exposure to a multitude of security tools (SIEM, IDS, AV, etc.). • Experience in Help Desk, Incident Response, Threat Hunting, and/or Threat Intelligence is preferred. • Holding or working toward an industry standard network and/or security certification is preferred but not required. • Amenable to work on Weekends and Night shift or any other days and shift as required by the client. • Basic understanding of Linux and Windows operating systems.

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program