
1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
🔥 20 hours ago
🇵🇭 Philippines – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 QA Engineer (Quality Assurance)
👻 Ghost score 10%
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1001 - 5000 employees
Founded 2015
🤝 B2B
☁️ SaaS
💰 Private Equity Round on 2021-02
B2B • SaaS
SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.
• Develop, execute, and maintain test plans, test cases, and regression test suites • Perform exploratory, functional, regression, integration, and API testing across products and services • Identify, document, prioritize, and track defects through resolution • Collaborate with Product Managers and Developers during requirement refinement, sprint planning, and release validation • Contribute to automated testing initiatives and improve overall test coverage • Validate software behavior across multiple browsers, devices, and environments • Participate in root cause analysis and continuous improvement related to product quality and release processes • Advocate for quality throughout the software development lifecycle
• 3+ years of experience in software quality assurance or quality engineering • Strong understanding of software testing methodologies, defect lifecycles, and release processes • Experience testing modern web applications, APIs, and integrated systems • Familiarity with test automation frameworks and automated regression testing concepts • Working knowledge of Jira, GitHub/GitLab, Postman, browser developer tools, and SQL • Understanding of HTTP requests, REST APIs, and client/server application behavior • Ability to investigate issues, reproduce bugs, and clearly communicate findings to technical and non-technical stakeholders • Strong organizational skills and attention to detail • Comfortable working independently and collaboratively in an Agile development environment • Curiosity, critical thinking, and a proactive approach to improving product quality • Experience with automated UI testing tools such as Playwright, Cypress, or Selenium • Experience validating payment flows, transactional systems, or third-party integrations • Familiarity with CI/CD pipelines and automated deployment environments
• Remote setup • Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Company-provided equipment
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