DevOps Administrator

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Support Services Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

Support Services Group is a company that provides exceptional customer care and omni-channel solutions to brands globally since its founding in 1998. They specialize in personalized customer support services, including technical support, e-commerce, retail, membership services, and B2B/B2C sales. With a focus on language capabilities to cater to emerging markets, Support Services Group supports over 20 languages, enhancing customer experience and brand loyalty. The company operates in various regions, including North America, Latin America, Europe, and Asia Pacific, serving industries such as retail, automotive, healthcare, telecommunications, and more. They are recognized for their award-winning customer service and their ability to quickly adapt to market demands.

📋 Description

• Administer Azure DevOps organizations, projects, repositories, pipelines, boards, artifacts, and test plans • Manage users, groups, permissions, security policies, branch policies, and access controls • Configure Azure DevOps service connections, variable groups, secure files, environments, and deployment approvals • Install, configure, upgrade, and monitor Microsoft-hosted and self-hosted build agents • Design, build, and maintain YAML-based CI/CD pipelines • Automate application builds, testing, container image creation, and deployments • Manage Kubernetes and Azure Kubernetes Service clusters across development, testing, staging, and production environments • Deploy and manage applications using Kubernetes manifests, Helm charts, and GitOps practices • Configure Kubernetes deployments, services, ingress controllers, namespaces, ConfigMaps, secrets, persistent volumes, and autoscaling • Manage Docker images and private container registries, including Azure Container Registry • Monitor cluster performance, application health, resource usage, logs, and deployment status • Troubleshoot failed pipelines, container issues, networking problems, storage failures, and Kubernetes workloads • Implement role-based access control, workload identities, secrets management, and security best practices • Automate infrastructure using Terraform, Bicep, ARM templates, PowerShell, Bash, or Azure CLI • Support zero-downtime deployments using rolling updates, blue-green deployments, and canary releases • Implement monitoring and alerting with Azure Monitor, Application Insights, Log Analytics, Prometheus, and Grafana • Maintain technical documentation, operational procedures, disaster-recovery plans, and system architecture diagrams • Collaborate with developers, infrastructure teams, security teams, and technical leadership • Maintain a secure and reliable DevOps platform, improve deployment speed and consistency, reduce failures, strengthen Kubernetes operations, and support efficient application delivery across multiple environments

🎯 Requirements

• Three or more years of experience in DevOps, cloud administration, systems administration, or a related role • Strong experience administering Azure DevOps Services or Azure DevOps Server • Hands-on experience with Kubernetes and Azure Kubernetes Service • Experience building and supporting production CI/CD pipelines • Strong knowledge of Docker, container registries, and container lifecycle management • Experience with Git, branching strategies, pull requests, and repository security • Experience writing YAML, PowerShell, Bash, or another scripting language • Working knowledge of Azure networking, identity management, Key Vault, storage, and monitoring • Experience with infrastructure-as-code technologies such as Terraform or Bicep • Strong troubleshooting, documentation, and communication skills • Preferred: experience with Helm, Argo CD, Flux, or other GitOps tools • Preferred: knowledge of NGINX Ingress Controller, Azure Application Gateway, DNS, certificates, and load balancing • Preferred: experience with Kubernetes security, network policies, pod security standards, and secrets management • Preferred: familiarity with SQL Server, Redis, RabbitMQ, and other containerized services • Preferred: experience supporting highly available, multi-tenant, or distributed applications • Preferred: Microsoft Azure, Azure DevOps, Kubernetes, or Terraform certification