SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Account Manager, Fluent English – Asian Market
🔥 0 minutes ago
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SupportYourApp
1001 - 5000 employees
🤝 B2B
☁️ SaaS
📡 Telecommunications
💰 Venture Round on 2017-10
B2B • SaaS • Telecommunications
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Take part in new client integrations and manage one or several accounts simultaneously • Act as the main point of contact between clients and internal support teams • Ensure support processes meet agreed KPIs, SLAs, QA standard • Monitor service quality, team discipline, and performance via internal and external QA tools • Analyze key metrics, prepare reports, and identify areas for improvement • Gather client feedback and translate it into actionable improvements for internal teams • Work closely with internal teams to ensure seamless service delivery • Maintain internal product and process documentation • Support hiring, onboarding, and professional growth of team members • Take a leadership role within projects and contribute to long-term client success
🎯 Requirements
• Fluency in English (C1–C2) • 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry • Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents • Excellent communication, presentation, negotiation, and conflict-resolution skills • Strong analytical and problem-solving mindset with a strategic approach to account growth • Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach • Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar • Familiarity with task and time-management tools (Jira, Asana, Monday, etc.) • Passion for people, technology, and continuous improvement
🏖️ Benefits
• Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements
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