Advanced Technical Support Specialist, Fluent English

🔥 0 minutes ago

🌐 Argentina, Mexico, +4 more countries – Remote

🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇨🇱 Chile – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver technical support via email, phone, and chat • Own customer-reported technical issues from investigation through resolution • Analyze and troubleshoot technical inquiries, identify root causes, and provide effective solutions • Escalate complex issues to appropriate internal teams and ensure timely follow-up • Maintain documentation of incidents, bugs, maintenance activities, and resolutions • Coordinate and support on-site activities involving technicians, customers, and subcontractors • Contribute to and maintain the support knowledge base and related documentation • Handle customer requests according to established Service Level Agreements (SLAs)

🎯 Requirements

• C1 English communication skills, spoken and written • At least 1–3 years of proven experience in Technical Support, Systems Administration, or Advanced Technical Support • Hands-on experience with Linux and Windows command-line interfaces (CLI) • Ability to navigate, analyze, and interpret system logs • Strong analytical and problem-solving skills • Understanding of hardware, operating systems, networking, and their integration • Ability to adapt quickly to new technologies and work effectively in dynamic technical environments • Customer-oriented and responsible attitude • Excellent interpersonal skills • Personal computer with at least 8 GB RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Preferred/pluss: experience with UAV/UAS systems, flight controllers, embedded hardware, Linux system administration, networking concepts, cloud environments, firewalls, routing, port configuration, remote hardware debugging, and low-level system diagnostic tools

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Personal computer and stable internet connection requirements are specified, but no equipment allowance is offered