Junior Content Writer, Fluent Ukrainian and English

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Write SEO-optimized blog posts from scratch based on detailed content briefs; • Ensure all content meets SEO requirements and quality standards before publication; • Update and optimize existing landing pages by expanding content and implementing relevant keywords; • Proofread and edit guest posts, company descriptions, LinkedIn ads, PPC copy, and other marketing materials to align with the company's tone of voice; • Request visuals from the design team and proofread image copy for grammar and spelling; • Create engaging content for Quora to increase brand awareness and visibility; • Write newsletters promoting new services, company updates, and special offers; • Upload, format, and publish blog posts, landing pages, case studies, and images in WordPress; • Collaborate closely with the Marketing team and cross-functional stakeholders to gather information and deliver high-quality content.

🎯 Requirements

• Fluent English and Ukrainian, with excellent written communication skills • At least 6 months of experience in website copywriting and editing • Ability to write and adapt content according to the company's tone of voice • Strong attention to detail and excellent proofreading skills • Good organizational and time-management skills with the ability to prioritize tasks • Goal-oriented mindset and ability to work effectively in a fast-paced, business-driven environment • Creative thinking, curiosity, and a proactive approach to content creation • Ability to collaborate effectively within a team and communicate with different stakeholders. • Will be a great plus: • Basic knowledge of WordPress CMS • Experience using AI tools such as ChatGPT, Claude, or other LLMs • Basic understanding of SEO principles • Experience implementing SEO recommendations, including keyword optimization in website copy.

🏖️ Benefits

• Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements