SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Part-time Customer Support Consultant, Fluent Swedish and English
Job not on LinkedIn
🔥 0 minutes ago
🌐 Sweden, Portugal, +3 more countries – Remote
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
🗣️🇸🇪 Swedish Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver customer support via email and phone • Answer customer questions and guide users through the system • Respond to customer inquiries according to service level agreements and precise procedures • Handle complaints calmly and professionally • Escalate complex or high-priority issues to the appropriate internal team • Research missing information and proactively find solutions • Collaborate in a multicultural and multilingual customer support environment
🎯 Requirements
• Excellent Swedish and English skills, at least C1 level in spoken and written form for both • Solid basic technical understanding and personal interest in electronics or PC/IT topics • Excellent problem-solving skills • Fast learner • Ability to communicate clearly, professionally, and empathetically with customers • Strong analytical skills • Personal laptop or computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience with Salesforce or similar tools is a plus
🏖️ Benefits
• Fixed schedule: Monday to Friday, from 9 AM–1 PM, GMT+2 • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Home office • Equal treatment and non-discrimination principles
Apply Now
