Technical Support Consultant, French, English

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide technical support via phone, email, and chat • Troubleshoot technical issues and provide step-by-step guidance to customers • Collaborate with other departments to resolve customer issues • Escalate complex issues to the appropriate team • Document customer interactions and inquiries in D365 • Continuously improve customer support processes and procedures • Maintain product knowledge and stay current with company updates and changes • Deliver customer support for SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders

🎯 Requirements

• Excellent English and French communication skills, at least C1 for both spoken and written • At least 1 year of experience in a customer support role, preferably technical support, in a fast-paced environment • Familiarity with CRM systems and basic technical support • Understanding of APIs, operating systems, and SaaS tools • Strong problem-solving and troubleshooting skills • Constant attention to detail • Ability to multitask and prioritize effectively • Exceptional interpersonal and team-player skills • Ability to communicate technical information to non-technical customers • Personal computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • CV submitted in English

🏖️ Benefits

• Fixed schedule: Monday–Friday, 8 AM–5 PM CET • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Home office • Specific benefits and conditions defined in the engagement agreement; contractor eligibility may vary