Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇨🇷 Costa Rica – Remote 🇦🇷 Argentina – Remote 🇻🇪 Venezuela – Remote

💵 $2k - $3k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sur Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Sur Global is a nearshore talent solutions provider that helps companies find and hire top remote professionals from Latin America. Positioning “E-Migration” and nearshoring as the future of work, Sur Global focuses on reducing operating costs and increasing productivity by sourcing sales, engineering, marketing, and customer success talent across countries like Brazil, Mexico and Argentina. They serve businesses looking to scale operations with LATAM remote teams and emphasize measurable ROI from nearshore hiring.

📋 Description

• Serve as the main point of contact for a portfolio of direct-to-consumer ecommerce brands • Run onboarding, including kickoff calls, implementation handoff, training, and achieving an early visible win • Own regular account check-ins and maintain trusted customer relationships • Monitor site performance and usage data, connecting it to conversion rate, bounce rate, and revenue • Identify accounts trending toward churn • Build and present account reviews, performance reports, and dashboards • Handle customer questions during live reviews • Investigate bot-related issues using available data and escalate caching or other technical website issues to engineering • Maintain CRM deal stages, notes, next steps, and account health • Convert cross-account patterns into prioritized product-team input • Write follow-up emails, status updates, internal notes, and chat threads • Occasionally support sales by covering discovery calls

🎯 Requirements

• 2+ years in a customer-facing role at a software company, such as customer success, account management, onboarding, or support • Excellent written and spoken English • Strong spreadsheet skills and ability to critically read dashboards and assess account health using numbers • Basic SQL is a plus; willingness to learn it quickly is required • Daily use of Claude or a similar AI tool for drafting, analysis, prototyping, and automation, with ability to verify its output • Bias toward building and creating missing tools or processes • Self-directed and comfortable working asynchronously and remotely • Comfortable working fixed US Eastern business hours and staying reachable into the evening • Experience with DTC or ecommerce brands is preferred • Familiarity with Shopify is preferred • Experience with HubSpot or another CRM, Slack, and Notion is preferred • Technical fluency with APIs, web basics, analytics tooling, and page speed metrics is preferred • Experience building and shipping an internal tool or automation is preferred • English-language CV required

🏖️ Benefits

• Full-time independent contractor, paid monthly in USD • 15 days PTO (may transition to unlimited in future) • Fully remote role • Fixed schedule of 8:00 AM–6:00 PM Eastern Time, Monday–Friday • Responsive to customer messages as late as 8:00 PM ET