Medical Virtual Assistant

🔥 0 minutes ago

🌐 Nicaragua, Honduras, +4 more countries – Remote

🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇨🇴 Colombia – Remote 🇬🇹 Guatemala – Remote 🇵🇪 Peru – Remote 🇧🇴 Bolivia – Remote

💵 $6 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Sur Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Sur Global is a nearshore talent solutions provider that helps companies find and hire top remote professionals from Latin America. Positioning “E-Migration” and nearshoring as the future of work, Sur Global focuses on reducing operating costs and increasing productivity by sourcing sales, engineering, marketing, and customer success talent across countries like Brazil, Mexico and Argentina. They serve businesses looking to scale operations with LATAM remote teams and emphasize measurable ROI from nearshore hiring.

📋 Description

• Handle inbound and outbound calls with patients, healthcare providers, and insurance companies • Schedule, confirm, and coordinate patient appointments while maintaining accurate calendars and medical office records • Access and update patient information using EMR/EHR systems while ensuring accuracy and confidentiality • Assist with insurance eligibility verification, coverage inquiries, and patient information validation • Support patient intake, admissions, and front-desk operations • Serve as a communication link between patients and healthcare professionals • Perform data entry, email management, record maintenance, and documentation • Communicate with English- and Spanish-speaking patients • Follow healthcare procedures, patient privacy standards, and HIPAA requirements • Maintain attendance, productivity, and service quality while adapting to assigned US healthcare clients’ working hours

🎯 Requirements

• Fluency in English and Spanish, with excellent verbal and written communication skills and confidence handling professional phone conversations in both languages • Previous experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or another relevant customer-facing role • Strong phone-handling skills for frequent inbound and outbound calls • Excellent organizational skills and attention to detail • Strong computer literacy and proficiency with Google Workspace, Microsoft Office, or similar business applications • Ability to learn new systems, follow procedures, and handle confidential patient information responsibly • Strong interpersonal skills, sound judgment, and effective communication with patients, medical professionals, and internal teams • Self-motivated, dependable, and comfortable working independently in a fully remote environment • Flexibility to work US business hours, including Eastern, Central, or Pacific Time • Access to a reliable computer, high-speed internet, suitable home workspace, backup equipment, and connectivity • Preferred: 1–2 years of experience supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operations • Preferred: Familiarity with medical terminology, patient scheduling, insurance verification, or medical office workflows • Preferred: Hands-on experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen • Preferred: Previous experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative • Preferred: Degree or educational background in healthcare, nursing, medical administration, or a related field • Preferred: Knowledge of HIPAA regulations or an existing HIPAA certification • Preferred: Experience supporting US-based clients or working with distributed international teams

🏖️ Benefits

• Fully remote - Latin America • Independent Contractor • Full-time schedule aligned with assigned US client business hours