Account Manager

Job not on LinkedIn

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Surgence

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

📦 Logistics

☁️ SaaS

Healthcare • Logistics • SaaS

Surgence is a digital ecosystem and software platform that connects healthcare providers, distributors and suppliers to provide real‑time visibility into product supply, inventory and demand. Operated by Concordance Innovations, Surgence positions itself as a collaborative B2B healthcare supply‑chain solution that reduces reactive decision‑making by sharing data across trading partners, enabling proactive supply planning and industry‑level coordination.

📋 Description

• Own the end-to-end customer operating cadence from onboarding through scale, establishing clear success criteria, governance, and accountability. • Build trusted relationships with executive and operational leaders, leading QBRs/EBRs focused on outcomes, value realization, and strategic priorities. • Define, measure, and communicate operational, financial, and strategic impact, ensuring value is visible, defensible, and repeatable. • Coordinate cross-functional teams across Sales, Product, Delivery, Data, and Support to execute against customer priorities and remove obstacles to success. • Forecast and mitigate risks related to adoption, data, scope, resourcing, and organizational change before they impact outcomes. • Drive clear decision-making, document trade-offs, and maintain alignment across stakeholders to prevent drift and rework. • Lead adoption, enablement, and change management efforts, partnering with customer champions to ensure sustained operational ownership and long-term success. • Maintain clear visibility into account health, risks, decisions, and realized impact while serving as the primary point of accountability for customer outcomes.

🎯 Requirements

• Proven success owning post-sale customer relationships, building executive trust, and facilitating stakeholder alignment, decisions, and action that lead to measurable outcomes and renewals. • Experience driving value realization, including defining success criteria, establishing baselines, and tracking measurable impact (operational, financial, or strategic). • Strong program ownership skills, with the ability to manage scope, risks, trade‑offs, and dependencies across multiple initiatives. • High comfort operating cross‑functionally with sales, product, delivery, data, and support teams to orchestrate outcomes. • Exceptional written and verbal communication skills, with a bias toward clarity, documentation, and decision governance. • Ability to lead through ambiguity, escalate risks early, and maintain operating discipline in complex environments. • 7+ years of experience in account management, customer success, consulting, program management, or similar customer-facing roles, preferably within healthcare, supply chain, or enterprise SaaS environments. • Experience working with healthcare providers, IDNs, GPOs, distributors, or other healthcare supply chain organizations. • Experience supporting enterprise software implementations involving data, user adoption, organizational change, and cross-functional stakeholders. • Familiarity with value-based selling, QBRs/EBRs, and customer retention, expansion, or account growth strategies. • Experience managing complex, multi-stakeholder accounts across multiple sites, service lines, or business units. • Comfort leveraging adoption, utilization, customer health, and growth metrics. • Experience in high-growth or scaling organizations. • Bachelor's degree strongly preferred.

🏖️ Benefits

• Medical, Dental, Vision, and Life Insurance • PTO, Sick Leave, and Paid Holidays • 401K with Company Match • Short-Term and Long-Term Disability Insurance