Customer Service Representative

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🕒 February 26

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SURIA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2010

📱 Media

🤝 B2B

Media • B2B

SURIA is a film distribution and promotion company that helps filmmakers and event organizers turn films and festivals into global phenomena. The company provides services for theatrical releases, festival and event campaigns, publicity, and portfolio management, working with directors and producers to promote documentaries, short films and features to international audiences.

📋 Description

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information. • Troubleshoot customer issues and provide effective solutions or escalate to the appropriate department if necessary. • Maintain customer records and interactions using CRM software and Microsoft Excel. • Draft and send professional emails and reports using Microsoft Outlook and Word. • Track and follow up on customer requests or issues, ensuring that all matters are resolved efficiently. • Use Microsoft Teams to collaborate with team members, attend virtual meetings, and coordinate with different departments. • Stay updated on company policies, product offerings, and customer service best practices. • Provide feedback to management regarding customer trends, common issues, and process improvements.

🎯 Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) is required. • Previous experience in customer service, call center, or helpdesk support preferred. • Strong verbal and written communication skills. • Ability to handle high volumes of customer interactions with patience and professionalism. • Strong problem-solving skills with the ability to work under pressure. • Ability to work independently and manage time effectively in a remote environment. • Experience with CRM systems or customer service software is a plus. • High school diploma or equivalent; additional certifications or relevant education are a plus.

🏖️ Benefits

• Reliable high-speed internet connection • A computer with updated Microsoft Office Suite (Word, Excel, Outlook, Teams) • Quiet, distraction-free workspace for handling customer calls