Umbrel
1 - 10 employees
Founded 2020
🔧 Hardware
☁️ SaaS
₿ Crypto
Hardware • SaaS • Crypto
Umbrel is a company that builds plug-and-play home cloud servers and an accompanying OS (umbrelOS) and app store to let individuals self-host data and services. They sell consumer hardware (Umbrel Home and Umbrel Pro) and provide software for running personal file storage (Nextcloud), media streaming, home automation, ad-blocking, and privacy-preserving services like Bitcoin and Lightning nodes. Umbrel emphasizes data sovereignty, privacy, and the ability to run AI models and developer apps locally on user-owned hardware.
Customer Support, Non-Technical
Job not on LinkedIn
🕒 February 25
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Umbrel
1 - 10 employees
Founded 2020
🔧 Hardware
☁️ SaaS
₿ Crypto
Hardware • SaaS • Crypto
Umbrel is a company that builds plug-and-play home cloud servers and an accompanying OS (umbrelOS) and app store to let individuals self-host data and services. They sell consumer hardware (Umbrel Home and Umbrel Pro) and provide software for running personal file storage (Nextcloud), media streaming, home automation, ad-blocking, and privacy-preserving services like Bitcoin and Lightning nodes. Umbrel emphasizes data sovereignty, privacy, and the ability to run AI models and developer apps locally on user-owned hardware.
📋 Description
• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries) • Work with our logistics and fulfillment team to resolve order/shipping issues • Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs • Create how-tos, guides, wikis, knowledge base, etc for recurring questions
🎯 Requirements
• Have great written communication skills • Like talking to users and are willing to constantly do so without external encouragement • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
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