Customer Service Representative

Job not on LinkedIn

🕒 February 25

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nextgen Real Estate

WebsiteLinkedInAll Job Openings

51 - 200 employees

Nextgen Real Estate is an innovativ real estate company based out of Houston, Texas helmed by Julia Wang.

📋 Description

• Respond to customer inquiries via phone, email, and chat promptly and professionally. • Assist customers with product selection and provide detailed product information. • Resolve customer complaints and issues with a focus on achieving customer satisfaction. • Maintain detailed records of customer interactions and transactions in our CRM system. • Collaborate with team members to enhance service delivery and share knowledge. • Follow up with customers to ensure their issues were resolved to their satisfaction. • Monitor customer feedback and report trends to management for process improvement.

🎯 Requirements

• High school diploma or equivalent required; additional education or certification in customer service is a plus. • Proven experience in a customer service role, preferably in a fast-paced environment. • Exceptional verbal and written communication skills. • Strong problem-solving skills and ability to think on your feet. • Proficient with CRM systems and Microsoft Office Suite. • Ability to work independently as well as in a team environment. • Flexible schedule availability, including evenings and weekends as needed.