Director, Product Management – Expansion, Retention & Payments

🔥 2 hours ago

🏄 California, Colorado, +23 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $200.6k - $259.6k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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SurveyMonkey

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

SurveyMonkey is an online survey and forms platform that lets organizations and individuals build, send, and analyze surveys to collect feedback and insights. The platform offers 500+ templates, AI-assisted survey creation, a global audience panel of 335M+ respondents, analytics and integrations, and enterprise-grade features for secure, large-scale survey programs. It’s used across customer experience, employee feedback, market research, event registration, and more; the company markets itself as a continuous insights/SaaS platform serving 260K+ organizations worldwide.

📋 Description

• Oversee our global payments platform, optimizing checkout conversion, subscription renewals, and fraud/risk management. • Drive the PLG strategy for self-service retention, account expansion, and seamlessly connecting high-value product users to our SME and Enterprise sales teams. • Manage and mentor a talented team of Product Managers and partner closely with cross-functional executives across Engineering, Finance, Sales, and Growth to drive SurveyMonkey’s revenue goals. • Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base. • Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels. • Drive Global Retention and own the end-to-end subscriber retention lifecycle. • Direct the roadmap for a scalable, compliant, and flexible global payments platform. • Oversee global fraud, chargeback prevention, and advanced risk mitigation strategies to protect revenue.

🎯 Requirements

• 7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role • Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines • Domain knowledge in Billing, Payments, and Monetization platforms • Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks • Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales • Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership.

🏖️ Benefits

• medical, dental, vision, life, and disability insurance • 401(k) retirement plan • flexible spending & health savings account • paid holidays • paid time off • employee assistance program • other company benefits