Associate Manager – Technical Advisor

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Document and validate customers’ requirements and map to Project functionality. • Creating a system blueprint and dataflow diagram for each project. • Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production. • Attend internal project meetings and provide status on progress of activities and deliverables. • Ensure infrastructure meets technical specifications and best practices. • Be a "go-to" resource for specific functional areas for both internal and external users. • SQL scripting to meet customer needs. • Document solutions and contribute to a solutions repository. • Document best practices and share with the Practice. • Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions. • Participate in Continuing Education sessions. • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.

🎯 Requirements

• Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position. • 8+ years of experience in healthcare IT in a technical role -- preferably SQL DBA (8+ years exp) • Experience with software in a SaaS / Cloud computing environment. • Ability to read and understand a technical specification from a vendor. • Ability to analyze vendor feedback and determine root causes and next steps. • Industry certification in networking, SQL, AWS/Azure, etc. • Experience with software in a SaaS / Cloud computing environment. • Customer relationship acumen. • Ability to engage with multiple projects & customers at the same time and manage priorities. • Excellent organization, communication, and collaboration skills. • Ability to lead and facilitate customer workshops and sessions. • Superior technology and troubleshooting skills. • Ability and willingness to travel to customer sites as needed.