Support Delivery Manager, French

🕒 May 21

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Taking ownership for managing the support experience of strategic accounts and playing a trusted advisor role in ensuring customer satisfaction • Owning a data driven approach to inform, support, introduce process improvements and operational efficiency for our customers • Collaborating with and coordinating technical support, engineering, product management and account teams to resolve customer incidents and escalations • Driving incident reviews and introduction of resulting process improvements • Managing problem prevention, often long-term, to help resolve repeated or systemic problems

🎯 Requirements

• Have extensive support experience working in account management or customer success role in a technical environment • Be well versed in how the internet works, it's networks and protocols e.g. TCP/IP , HTTP ,DNS, TLS/SSL • Have experience with content delivery performance, cloud computing, cybersecurity incident management and attack mitigation techniques • Be familiar with crisis, problem, incident and/or escalation management • Have fluency in English and French. • Have an empathetic approach to customers, be creative, self-driven and passionate in shaping tailored support improvements

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work. • FlexBase adapts to your job's needs