Bilingual Customer Service Support – Healthcare

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide customer service support to the providers via phone and email • Provide accurate reporting data in compliance with industry standard • Be point of contact for the event vendor management process includes activating and adding new vendors • Accurate issuance of payments to vendors and others • Generating pre and post event reporting • Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities

🎯 Requirements

• Fluency in French AND English • Exceptional customer service skills • Proven written/communication skills with high attention to detail • Good knowledge of MS Office • Self-Driven, strong multitasking abilities • Ability to work individually and with a team • Prior experience in healthcare setting (preferred) • Prior project/event planning experience (plus) • SME/Floor support experience (plus)

🏖️ Benefits

• $18.25/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) • Medical, dental and vision benefits • Advancement opportunities – 80% of our frontline leaders have been promoted from within • Employee Discounts • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland • We will provide all equipment