Bilingual HR Support Representative – German, English

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🕒 June 24

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Receive and log HR inquiries via phone and email. • Resolve queries through efficient ticketing systems. • Address employee inquiries on policies, benefits, and more. • Maintain high-quality service levels and adhere to established processes. • Handle sensitive information with integrity and confidentiality. • Take ownership of query resolution and meet individual performance metrics.

🎯 Requirements

• Excellent proficiency in German (minimum B2) and good proficiency in English (B2). • Business-level written and verbal communication skills — responsive, courteous, and professional. • Strong attention to detail and solid interpersonal skills. • Computer literate and numerate, with a willingness to learn and adapt to different systems and databases. • Ability to manage confidential data in strict compliance with privacy standards. • Ability to adapt in a fast-paced, dynamic environment. • Previous experience in administration, HR, or customer service is an advantage.

🏖️ Benefits

• Permanent contract plus additional health and life insurance for added security. • Remote work — supportive of work–life balance. • 21 days of annual paid leave to rest and recharge. • Professional development — access to self-learning and instructor-led training, and daily collaboration with industry experts. • Career growth — priority access to new roles and internal business development opportunities.