Customer Service – Sports Streaming Platform

🔥 18 hours ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide exceptional customer service and act as a brand ambassador for the customer • Support all aspects related to the customer's digital sports platforms • Create best-in-class experiences for fans contacting customer support • Demonstrate patience and acknowledge customer problems and issues • Educate fans and help them stream games, create fantasy accounts, and accomplish other goals • Talk sports with customers while assisting them • Use available technology tools and resources to resolve fan inquiries • Develop and maintain general knowledge of the client's products and services

🎯 Requirements

• High school diploma or GED • Ability to type 30+ words per minute • 1+ year of customer service experience • Excellent English communication skills, both verbal and written • Strong critical thinking and problem-solving skills • Efficient in website/digital navigation and interaction • Strong knowledge of and passion for sports • Ability to multitask, prioritize and manage time effectively in a fast-paced remote environment • Proficient in Microsoft programs • Quiet, distraction-free, secure place to work at home • Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download • In-house network and hard-wired Internet connection capable of supporting call quality and response rates • Authorized to work in Canada • Wireless and/or satellite Internet service providers are not compatible with the systems

🏖️ Benefits

• Hourly wage • Paid training • PTO • Global Flexible Vacation Policy • Additional pay incentives • Monthly rewards & recognition programs • Medical, dental and vision benefits • Advancement opportunities • Employee Discounts • EAP & Health and Wellness programs • Personal trainer dedicated to Sutherland • Employer-provided equipment