Customer Support Associate – Polish, English

🔥 0 minutes ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Handle customer inquiries through voice and non-voice channels • Resolve service-related issues and aim for first-contact resolution • Provide clear, professional, and empathetic support • Accurately document customer interactions • Follow established processes and procedures • Support customers with SIM activation, top-ups, roaming, and account inquiries • Provide inbound customer support via phone, email, and chat

🎯 Requirements

• Polish – C1 • English – B2 • Undergraduate, graduate, postgraduate education or equivalent • Strong communication and computer skills • Availability to work on shifts Monday–Saturday, 09:00–18:00 • Customer service, BPO, or telecommunications experience is nice to have • Experience with CRM/ticketing systems is nice to have

🏖️ Benefits

• Competitive salary + performance bonus • Additional health insurance • Food vouchers • Paid training and onboarding • Relocation support for eligible candidates moving to Sofia • Ongoing learning and career development • International and supportive work environment