Customer Support Representative, Streaming Services

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Support customers of a global giant in the streaming media and entertainment industry • Build rapport with callers while sharing knowledge of movies and TV shows • Provide exceptional customer experience and technical assistance

🎯 Requirements

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) • Technical support experience • Strong problem-diagnosis and problem-solving skills • Multi-tasking skills, with the ability to use several applications simultaneously • Experience working with CRM applications (preferred)

🏖️ Benefits

• Competitive hourly rate and paid training • Additional pay incentives as well as monthly rewards & recognition programs • Medical, dental and vision benefits • Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. • Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland