L2 Support Engineer

🕒 May 9

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics. • Troubleshoot workflow, imaging, and device-level issues beyond L1 scope. • Validate network/firewall prerequisites, connectivity, and data flows. • Perform diagnostics: log analysis, workflow validation, error tracebacks. • Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents. • Author/update SOPs, KB articles, and runbooks. • Participate in RCA reviews and problem management.

🎯 Requirements

• 3–6 years in L2 support, NOC/SRE, platform support, or medical device support. • Strong problem-solving and deep troubleshooting ability. • Understanding of radiology workflows (PACS, DICOM preferred). • Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk). • Knowledge of cloud concepts (AWS/GCP basics). • Strong escalation judgment and communication skills.

🏖️ Benefits

• Employees can work remotely