Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
Music Streaming Platform Chat Support Specialist, Swedish, English
🕒 Yesterday
🗣️🇸🇪 Swedish Required
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Sutherland
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
📋 Description
• Provide email and chat support (no phone calls!) to platform users • Answer common 'how-to' and FAQ-type questions • Assist with account management and payment-related issues • Guide users through troubleshooting steps with patience and clarity
🎯 Requirements
• Excellent Swedish (C1) and English (C1) • Valid EU work permit • Prior customer service experience is a plus • Strong written communication and problem-solving skills • A team player with a positive, can-do attitude • Comfortable explaining complex topics in a clear, simple manner
🏖️ Benefits
• Fully remote training and work from anywhere in Bulgaria • Additional health and life insurance • 21 days of paid annual leave • Food vouchers and Multisport card (partially covered) • Performance bonuses • World-class training and career growth opportunities • Digital HR services and 24/7 psychological support
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🇧🇬 Bulgaria – Remote
💰 Seed Round on 2019-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇸🇪 Swedish Required
