Music Streaming Platform Customer Expert, Italian – English

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Providing Email and chat support for our clients; • Answering to ,,How to” and ,,FAQ” questions; • Assisting with account and payment-based questions and problems; • Providing assistance with troubleshooting.

🎯 Requirements

• Excellent Written skills in Italian (C1); • Good Verbal & Written skills in English (B2 or above); • Valid work-permit to work in the EU; • Previous Experience in Customer Service is a plus; • Communication skills and ability to maintain good relationship with customers; • Positive attitude and great interpersonal skills, with a “can do” attitude; • Ability to present complex information in a simple and understandable way;

🏖️ Benefits

• Long-term job security with permanent contract; • Additional health insurance and life insurance; • 21 days of paid annual leave; • 1.5h paid breaks per day; • Food vouchers; • Clear career path within the company; • Ability to work from home; • Competitive salary; • World-class on-the-job training; • Fully digital employee services through eSignature; • Employee assistance program, including 24/7 access to psychological support; • Employee discounts portal, featuring over 20 exclusive discounts; • Employee referral program; • Rewards and recognition program; • Multisport card partially covered by the company; • In-house learning and development portals with training options for Certification; • Multiple events organized in the office for employee engagement as well as wellness initiatives; • Gift for birth or adoption; • Corporate social responsibility events and team buildings; • Exposure to global business knowhow.