Non-Voice Support, French, English – Fixed Term Contract

Job not on LinkedIn

🔥 1 minute ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ French

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide email and chat support (no phone calls) to platform users • Answer common “how-to” and FAQ-type questions • Assist with account management and payment-related issues • Guide users through troubleshooting steps with patience and clarity • Support Spotify, the world’s leading music streaming platform

🎯 Requirements

• Fluency in French (C1 level) and English (C1 level) • Valid EU work permit – required to work in Bulgaria • Availability to work flexible shifts, including weekends • Previous customer service experience – a plus, but not a dealbreaker • Excellent communication skills • A positive, problem-solving attitude

🏖️ Benefits

• Fully remote training and work from anywhere in Bulgaria • Food vouchers and Multisport card (partially covered) • Performance bonuses • World-class training and career growth opportunities • Digital HR services and 24/7 psychological support • Fully digital onboarding and contract signing • Recognition and referral programs • Engaging employee events and wellness initiatives • Learning platforms and certification support • Exposure to global business and an inclusive, multicultural environment