Travel & Customer Service Coordinator

🔥 12 hours ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Suvoda

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 $40M Venture Round on 2019-12

Healthcare Insurance • Pharmaceuticals • SaaS

Suvoda is a company specializing in delivering cutting-edge software solutions for managing complex clinical trials. It offers a single platform with products such as eConsent, Interactive Response Technology (IRT), electronic Clinical Outcome Assessment (eCOA), and ePatient, designed to streamline and enhance the efficiency of life-sustaining clinical studies, especially those in therapeutic areas like oncology and rare diseases. With their technology, they aim to provide full command over time-sensitive patient interactions and assist clinical trials in handling infinite variables and constant changes, ensuring high standards and effective patient consent management across various age groups to improve trial outcomes. Suvoda emphasizes collaboration with clients throughout the lifespan of a trial to maintain quality and success.

📋 Description

• Manages travel and transportation budget for trial participants • Participates in discussions with vendors and internal team members regarding trial participant requirements • Supports hospital or clinical staff relating to trial participant enrollments and visit schedules • Promptly responds to all inquiries of the trial participants and hospital/clinical staff • Contributes to managing projects to profitable level through efficient work process • Acts as point of contact for patient communication regarding air, hotel and ground accommodations • Maintains accurate data including setting up databases and transferring data between internal operating systems • Aids in producing reports as required • Works with Global Study Manager to outline needs and requests of clients and patients

🎯 Requirements

• Bachelor’s Degree or equivalent work experience • Fluent Spanish and fluent English required, multi-lingual preferred • 2+ years of experience in the travel industry and/or pharma industry preferred • Working knowledge of Microsoft Office • Ability to learn new procedures quickly and efficiently • Highly organized and plan-oriented; adept at prioritization and follow-up • Excels in cross-departmental communication • Confidence and follow through in decision-making

🏖️ Benefits

• Minimum technology required, including updated operating system, anti-virus software and password protected devices. Chromebook is not supported.