Project Operations – Solution Delivery Executive, Assistant Manager, Manager

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🕒 March 17

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SWAT Mobility

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🤖 Artificial Intelligence

Transport • Logistics • Artificial Intelligence

SWAT Mobility is a leading provider of AI-powered vehicle routing and mobility solutions. The company specializes in optimizing transportation operations to improve efficiency and sustainability. Their solutions cater to a wide range of transportation needs, including logistics, on-demand city transport, employee commuting, airport shuttles, and non-emergency medical transport. By using advanced algorithms and technology, SWAT Mobility enhances service quality, reduces costs, and maximizes route efficiency. Their platform includes customizable parameters for route optimization, dispatch scheduling, and real-time tracking, serving industries such as logistics, corporate, healthcare, and smart city initiatives.

📋 Description

• Provides leadership to project management. • Lead entire life cycle of system implementation projects in both waterfall and agile methods • Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility • Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project • Capable of managing day-to-day operational aspects of an entire project lifecycle • Liaise with relevant stakeholders to provision development and deployment activities • Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements • Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations • Manage key stakeholder relationships with clients, participating companies, bus operators and other partners • Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects • Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations • Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have • Create and setup service sessions on SWAT’s operation interface

🎯 Requirements

• More than 3 years of customer facing / engineering experience for candidates with a Bachelor’s degree in Computer Science / Engineering or equivalent from a recognized university. • Experience or education in project management would be an advantage • Good communication skills, and strong stakeholder management abilities. • Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy • Proficient in both English and a second language is preferred • Proficiency or able to learn related software tools quickly (Microsoft office, JIRA, Notion, Google Gsuite etc)

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities