Enterprise Account Manager

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October 8

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SwiftConnect

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API • B2B • SaaS

SwiftConnect is a developer of Street-to-Seat™ technology that innovates physical access control with real-time credentials and permissions management. Utilizing a software-first approach, SwiftConnect provides a unified platform that integrates with existing access control systems, allowing for mobile access through devices like the Apple Wallet. Their solutions cater to hybrid and flexible working environments, enabling seamless space management across multiple properties while ensuring programmatic and automated access control for enterprises and real estate owners.

51 - 200 employees

Founded 2020

🔌 API

🤝 B2B

☁️ SaaS

📋 Description

• Manage assigned enterprise accounts based in North America region • Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams • Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals. • Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases • Host and support launch activities and renewal events for key enterprise tenants • Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization. • Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes. • Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts. • Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers. • Transition landlords to CRE Portfolio Managers after agreement execution • Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google. • Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions • Represent SwiftConnect at customer-facing events and industry engagements • Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts. • Conduct 6–8 high-quality meetings per week with enterprise customers, and partners • Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction • Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy. • Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts. • Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status. • Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution. • Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements. • Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.

🎯 Requirements

• 5+ years of experience in enterprise account management, customer success, or partnerships • Excellent communication and relationship-building skills. • Ability to manage multiple stakeholders and prioritize competing demands. • Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus. • Comfortable hosting events and client-facing engagements. • Highly organized, strategic thinker with a proactive mindset.