Retail Renewals Director

🕒 May 18

🇺🇸 United States – Remote

💵 $150k - $155k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Swiftly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🛒 Retail

🛍️ eCommerce

Retail • eCommerce • Advertising

Swiftly is a retail technology company focused on providing an integrated platform for retailers to enhance their digital presence and engage with modern consumers. Its platform offers personalized shopping experiences, loyalty programs, retail media, and e-commerce solutions, enabling retailers to increase sales and build customer loyalty. Swiftly aims to streamline the retailer's digital transformation journey and support brick-and-mortar stores in competing with larger retailers. The company also provides solutions for advertisers to reach their target audience effectively using first-party data and insights. Swiftly has been recognized for its innovative approach in the retail technology space, winning accolades such as the "Best Retail Technology Solution" award in the MarTech Breakthrough Awards.

📋 Description

• Own the end-to-end renewal lifecycle for Audience Optimizer (AO) across Swiftly’s full retailer portfolio in collaboration with the assigned Sales Director • Develop and execute strategic account plans to drive retention, increased investment, and long-term growth • Act as a consultative agency partner to retailers—aligning AO strategy with promotional calendars, merchandising priorities, and business objectives • Lead campaign planning in partnership with retailers, including audience strategy, budget allocation, flighting, and channel mix recommendations • Translate performance data and closed-loop measurement insights into clear, actionable optimization strategies and renewal narratives • Proactively identify opportunities to expand AO adoption, increase budgets, and introduce incremental use cases (e.g., seasonal campaigns, conquesting, loyalty growth) • Build and maintain strong relationships with key stakeholders, including marketing, merchandising, and executive leadership • Lead renewal conversations, including business case development, performance storytelling, and commercial negotiations • Partner cross-functionally with Account Management, Analytics, Ad Ops, and Product teams to ensure successful campaign execution and continuous improvement • Monitor campaign performance trends and provide strategic guidance to improve outcomes and drive incremental sales impact • Maintain accurate forecasting for renewals and growth opportunities, ensuring visibility into revenue retention and expansion • Serve as a subject matter expert on AO, retail media strategy, and grocery promotional dynamics • Identify risks to renewal early and develop mitigation strategies to ensure continuity and prevent churn • Other related duties as assigned

🎯 Requirements

• 7+ years of experience in grocery retail, retail media, digital advertising, or account management with a strong focus on renewals and customer growth • Deep understanding of grocery retail operations, including promotional strategy, merchandising cycles, and digital circulars • Experience operating in a consultative or agency-style role, managing ongoing client relationships and campaign strategy • Strong knowledge of retail media, including audience targeting, media planning, and performance measurement (onsite and offsite) • Experience analyzing campaign performance and translating insights into strategic recommendations that drive measurable outcomes • Proven ability to lead renewal and expansion conversations, including building business cases and influencing investment decisions • Strong understanding of first-party data, loyalty ecosystems, and closed-loop measurement methodologies • Demonstrated ability to engage and influence cross-functional stakeholders, including executive leadership • Experience managing complex, multi-stakeholder client relationships in a fast-paced environment • Strong communication, presentation, and storytelling skills, with the ability to simplify complex data into clear narratives • Proficiency in Salesforce and forecasting tools • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship.

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action Employer • Reasonable accommodations available for qualified individuals with disabilities