Associate Account Manager

Job not on LinkedIn

November 21

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Logo of Swing Education

Swing Education

Education • Marketplace • SaaS

Swing Education is a technology-enabled marketplace that connects substitute teachers with K-12 schools. The platform provides an easy way for school administrators to request substitute teachers from a vetted pool, while offering teachers flexibility in choosing when and where they work. By facilitating this connection, Swing Education helps schools maintain student learning continuity despite teacher absences, thus addressing the ongoing challenges of teacher shortages. The platform benefits both schools, by saving time and resources, and substitute teachers, by allowing them to work on their own terms. Swing Education operates in multiple locations across the United States, including Arizona, California, Illinois, New Jersey, New York, Texas, and Washington, D. C.

51 - 200 employees

Founded 2015

📚 Education

🏪 Marketplace

☁️ SaaS

💰 Series C on 2023-05

📋 Description

• Conduct in-person visits to Tier 1 schools to demo Swing, train staff, and address needs. • Run small-group webinars and roundtables to support Tier 2 and Tier 3 schools. • Onboard schools, answer questions, and remove barriers to adoption. • Act as the day-to-day point of contact for school-level needs. • Launch pulse surveys and conduct check-ins to measure school satisfaction. • Monitor daily usage and proactively escalate issues. • Gather and share site-level insights with central teams. • Develop recognition programs (thank-you notes, spotlights, certificates). • Identify early adopters and train them as internal champions. • Host small meetups (lunches, coffees) to share best practices. • Track adoption KPIs (requests, fill rates, usage vs. competitors). • Provide weekly updates on progress, blockers, and site sentiment. • Send "report cards" to schools showing impact metrics (subs placed, cost savings).

🎯 Requirements

• 3+ years in school partnerships, community engagement, or customer-facing roles (education or edtech preferred). • Strong interpersonal, presentation, and communication skills; able to build trust quickly with school leaders. • Hustle and persistence; comfortable with daily site visits and outreach. • Highly organized, able to manage 60+ schools and prioritize effectively.

🏖️ Benefits

• Medical/dental/vision benefits • Flexible Time Off (FTO) • Paid holidays • Parental leave • Stock options • Professional development reimbursement program • Co-working membership reimbursement • Mission-driven work • Fun, collaborative, balanced culture

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