Senior Community Engagement Manager, Sickle Cell

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Swoop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Swoop is a marketing solutions company aimed at the pharmaceutical and life sciences industries, specializing in direct-to-consumer (DTC) and healthcare provider (HCP) marketing. The company leverages advanced AI technology and data to enhance patient-centric engagement and create meaningful connections between patients, healthcare providers, and brands. By focusing on privacy-compliant omnichannel strategies, Swoop seeks to optimize healthcare marketing performance and improve health outcomes across various platforms, including social media and television.

📋 Description

• Launch and Lead the SCD Community • Serve as the primary community manager for our new sickle cell disease community — a visible, credible, and trusted presence from day one • Set the tone for authentic, safe, and culturally fluent participation during the critical early months of launch • Shape discussion topics, norms, and member experiences that reflect the real and complex realities of living with SCD • Foster Meaningful Engagement • Welcome new members and help create an environment where people feel comfortable participating and sharing • Support ambassadors and highly engaged members who help strengthen trust, connection, and belonging within the community • Create thoughtful prompts, polls, Q&As, educational discussions, and storytelling opportunities that encourage authentic conversation and practical peer support — covering SCD-specific topics like ER navigation, gene therapy access, fatigue, disability benefits, etc. • Cultivate Safe and Supportive Community Experiences • Moderate conversations to maintain a safe, respectful, and inclusive environment • Navigate misinformation — including unproven treatments — with nuance and education rather than censorship, while maintaining evidence-based standards • Help members discover trustworthy, evidence-informed resources while honoring the importance of lived experience and peer connection • Advocate for Members • Surface member insights, recurring challenges, and emerging themes to the Product, Editorial, Marketing, and Research teams • Help internal partners better understand the emotional and practical realities members face beyond clinical symptoms alone • Contribute ideas that improve how the Community, Email, Product, and Content experiences work together to better support members • Support Community Growth and Health • Manage a broader portfolio of health communities alongside your primary SCD focus • Analyze engagement patterns and community trends to refine strategies and improve member connection • Experiment thoughtfully with new engagement approaches while staying grounded in member needs and community safety

🎯 Requirements

• 3+ years of experience building and managing online communities, patient communities, peer support spaces, or highly relationship-driven digital experiences • Strong written and verbal communication skills with the ability to foster thoughtful, supportive, member-centered experiences • A quick, empathetic, and thoughtful approach to member interactions • Strong emotional intelligence and the ability to navigate sensitive conversations with care and professionalism • Experience building trust with diverse communities and fostering inclusive participation • Comfort collaborating cross-functionally with the Product, Content, Analytics, Marketing, and Community teams

🏖️ Benefits

• Best Places to Work recognition from Business Intelligence Group in 2025 and 2026