Clinical Assistant

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Oversee the end-to-end processing of patient referrals and inbound requests, ensuring timely triage, routing, and follow-up, across all international clients • Respond to patient requests in a timely and professional manner • Serve as the primary operational bridge between administrative services and clinical teams to ensure seamless cross-departmental communication and workflow efficiency • Provide administrative assistance with billing workflows, including invoice processing, insurance paperwork, and routine billing inquiries • Improve and automate workflows by leveraging AI

🎯 Requirements

• 2+ years of professional experience in administrative roles • Highly detail-oriented, organized and adept at managing multiple tasks simultaneously • Excellent communication skills in both Portuguese and English • Excellent interpersonal skills, including the ability to engage patients through a digital care workspace • Hard-working and able to handle pressure in a fast-paced environment • Strong commitment to data security and privacy • Proficiency with standard office software (G-Suite / Microsoft Office) • Demonstrate at least Level 1 AI proficiency; use AI daily to boost personal productivity • Must possess a valid EU visa • Must be based in Portugal

🏖️ Benefits

• Health, dental and vision insurance • Meal allowance • Equity shares • Remote work allowance • Flexible working hours • Work from home • Discretionary vacation • Snacks and beverages