Director of Operations, Deputy Managing Director

Job not on LinkedIn

🔥 13 hours ago

🇩🇪 Germany – Remote

💵 €105k - €165k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Own the conversion funnel from interested patients to paying customers • Hire, lead and coach the Patient Success team; design targets, incentive schemes and quality assurance • Own Customer Support for patients, doctors' practices and Krankenkassen, including channels, SLAs, CSAT and tooling • Redesign the prescription retrieval process to reduce time-to-activation • Lead AI Ops initiatives and automation • Own operations tooling, including CRM, telephony and workforce planning • Partner with Growth Marketing on lead quality and provide patient insights to Product • Report to the Managing Director Germany

🎯 Requirements

• 5+ years in operations, strategy or consulting, including hands-on responsibility for D2C / customer operations • Measurable track record of improving funnel conversion rates • Experience leading and scaling customer- or patient-facing teams, including targets and incentive schemes • Experience building processes and teams from scratch in a fast-growing environment • Data-driven; comfortable with dashboards • Fluent German and English • At least Level 1 AI proficiency, using AI daily to boost personal productivity • SQL/Looker experience is a plus • Strategy consulting experience and experience with AI/automation in customer operations are nice to have

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