Senior Manager, Customer Insights

🕒 May 18

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Healthcare Insurance • Artificial Intelligence • Wellness

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation; • Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews; • Conduct complex analyses to surface actionable insights on member behavior and solution performance; • Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact; • Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders; • Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.

🎯 Requirements

• Bachelor's degree or higher in a quantitative or related field; • 5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities; • Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation; • Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences; • Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication; • Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality.

🏖️ Benefits

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family