Junior Customer Success Analyst – Onboarding

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Syhus Contabilidade

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

💳 Fintech

☁️ SaaS

B2B • Fintech • SaaS

Syhus Contabilidade is a specialized accounting firm founded in 2013 that focuses on providing exceptional financial services and strategic support for startups and technology companies across Brazil. With over ten years of experience in the New Economy, Syhus assists hundreds of startups at every phase of their business structuring process. The company positions itself as a strategic partner, offering tailored solutions to help entrepreneurs navigate their journeys and achieve high-impact results.

📋 Description

• Lead the onboarding process for tax and accounting clients, ensuring a structured implementation delivered within established deadlines • Conduct kick-off meetings to align processes, timelines, and responsibilities with clients • Map clients' tax and accounting processes to ensure correct system configuration and operational integration • Oversee the collection, review, and validation of documents and information required to begin operations • Ensure accurate customer registration and tax configuration in the systems used by the operation • Serve as the primary point of contact during the implementation period, ensuring clear communication and continuous alignment with clients and internal teams • Monitor onboarding, quality, and SLA compliance metrics during the onboarding of new clients • Identify risks, inconsistencies, and opportunities to improve implementation processes and propose corrective actions • Support client training and guidance on operational workflows, document submission, and tax and accounting routines

🎯 Requirements

• Bachelor's degree in Accounting • Intermediate Excel • Microsoft Office suite • Proven experience in the area • Excellent interpersonal skills • Strong communication skills and ability to work in a team • Comfortable using technology from a user perspective

🏖️ Benefits

• Meal allowance • Culture voucher • Home office allowance • Mobility/transport support for in-person meetings • WellHub • Conexa Saúde • Psicologia Viva • Health insurance • Dental insurance • Birthday day off • Partnerships with educational institutions • Life insurance