Technical Control Engineer

🕒 April 1

🇺🇸 United States – Remote

💵 $71k - $97.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤖 Artificial Intelligence

🔧 Hardware

🤝 B2B

Artificial Intelligence • Hardware • B2B

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat. • Provide advanced remote support for electro-mechanical, software, networking, and controls -related issues using remote access tools. • Troubleshoot and resolve issues related to: Automation and robotic systems PLCs, motors, VFDs, and motion control systems Software applications, networking, and scripting. • Serve as a technical escalation point and act as the focal lead during major incidents. • Coordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently. • Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs. • Provide clear, timely updates to internal and external stakeholders during incidents. • Respond to equipment downtime events and coordinate with external vendors or resources as needed. • Proactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations. • Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence. • Identify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements. • Participate in post-incident reviews and lead follow-up actions to ensure sustained resolution. • Act as a technical owner during critical events, ensuring accountability from incident intake through full resolution. • Collaborate with R&D, Implementation, and Customer Operations to transition new sites from “Hypercare” to steady-state support. • Leverage metrics from high-impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrence prevention. • Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks. • Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues. • Stay current on supported software, hardware, tools, and platform updates relevant to Symbotic systems.

🎯 Requirements

• Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered. • Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems. • Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred. • Demonstrated experience providing remote system support (Remote Desktop, SSH). • Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command-line diagnostic tools. • Proficiency with Linux shell environments and scripting; working knowledge of SQL scripting and application support. • Familiarity with ISC DHCP, BIND, and server configuration. • Experience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages. • Experience with server management, Active Directory, and Windows/Linux patching. • Strong troubleshooting, documentation, collaboration, and communication skills. • Ability to prioritize and perform effectively in high-pressure, customer-facing environments.

🏖️ Benefits

• Medical • Dental • Vision • Disability • 401K • PTO