Client Relations Coordinator

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Symphonic Distribution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📱 Media

☁️ SaaS

🤝 B2B

💰 $37M Series B - Symphonic Distribution on 2022-01

Media • SaaS • B2B

Symphonic Distribution is a 100% independent music distribution and technology company that provides digital and video distribution, royalty collection and rights management, marketing and promotion, sync licensing, physical distribution, funding/royalty advances, AI mastering, and analytics for independent artists, labels, and managers. Founded in 2006, Symphonic combines a distribution network to hundreds of DSPs with proprietary technology, real-time platform analytics (including TikTok analytics), artist support, and community resources such as masterclasses and events to help creators monetize and grow their audiences.

📋 Description

• Engage in day-to-day discussions for both Spanish and English requests • Manage difficult or emotional customer situations • Respond promptly to customer needs and solicit feedback to improve service • Thoroughly understand every service offering of Symphonic Distribution for improved support performance • Suggest solutions to clients and enable them to learn the system properly • Assist with one-off requests or tasks as assigned by management • Provide feedback and suggestions for constant refinement of Client Relations processes

🎯 Requirements

• 1 year of experience in a customer service capacity • Working knowledge and experience with email marketing platforms, HTML, Microsoft Excel, Word, and PowerPoint, and/or equivalent Google Apps • Ability to speak, write, and read English and Spanish fluently • High School Diploma or GED • 2 years of experience in a customer service capacity (optional) • Experience resolving system issues or investigating customer service inquiries (optional)