Client Relations Coordinator

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $19.5k / month

⏰ Full Time

🟢 Junior

✨ Client Coordinator

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Symphonic Distribution

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📣 Marketing

💼 Consulting

🍽️ Food & Beverage

💰 $37M Series B - Symphonic Distribution on 2022-01

Marketing • Consulting • Food & Beverage

Symphonic Distribution is a 100% independent music distribution and technology company that provides digital and video distribution, royalty collection and rights management, marketing and promotion, sync licensing, physical distribution, funding/royalty advances, AI mastering, and analytics for independent artists, labels, and managers. Founded in 2006, Symphonic combines a distribution network to hundreds of DSPs with proprietary technology, real-time platform analytics (including TikTok analytics), artist support, and community resources such as masterclasses and events to help creators monetize and grow their audiences.

📋 Description

• Act as liaison between Symphonic customers, partners, and internal departments • Assist clients and internal departments with common support issues, technical support, release errors, accounting-related questions, phone support, and day-to-day queries • Manage Spanish and English customer requests and difficult or emotional customer situations • Respond promptly to customer needs, solicit feedback, respond to service requests, and meet commitments • Understand Symphonic Distribution service offerings and suggest solutions that enable clients to use the system properly • Handle one-off requests or tasks assigned by Client Relations management • Request redeliveries of audio and releases with Technology support when needed • Develop and apply knowledge of iTunes/Apple Music and Spotify style guides • Educate clients on Apple and Spotify style guides • Maintain Symphonic’s public-facing knowledge base • Review, translate, create, and optimize Spanish help desk articles, including keywords, tags, and links • Review competitor help desks for comparisons • Provide process feedback using HubSpot, SMS, and Zendesk • Clean and maintain the client database and request updated client information • Assist the Content Team with loading/updating catalogs and content approvals • Assist the Mexico team with client relations needs • Report to the Client Relations Manager and receive occasional direction from the Head of the Region

🎯 Requirements

• 1 year of experience in a customer service capacity • Working knowledge and experience with email marketing platforms, HTML, Microsoft Excel, Word, and PowerPoint, and/or equivalent Google Apps • Ability to speak, write, and read English and Spanish fluently • High School Diploma or GED • Experience resolving system issues or investigating customer service inquiries (an advantage that sets candidates apart) • 2 years of experience in a customer service capacity (an advantage that sets candidates apart)