Technology CSS Quality and Process Control Analyst

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Synchrony

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Synchrony is a financial services company that provides a variety of financing solutions for everyday purchases. They offer specialized healthcare financing through their CareCredit product, along with online savings and business financing options. Synchrony Bank serves as their banking division, enabling customers to manage their retail and healthcare financing needs efficiently.

📋 Description

• Independently establish, monitor, and evaluate accurate and timely completion of control steps within various change requests workflows • Maintain complete and timely documentation of process control work and job aids within team sites and/or shared libraries • Responsible for providing CSS leadership with timely status updates and establishing reporting provided at regular intervals (ie. Quarterly reviews) • Work closely with cross functional teams to ensure implementation of process steps • Evaluate and document of KPI/KRI for L3 process • Responsible for daily reviews of CSS configuration build activity across platforms to ensure production changes are supported by the business request • Capture and document results of build activity monitoring • Verify and validate systems set up against business requirements to ensure accuracy and timeliness • Collaborate with CSS design and build resources regarding discrepancies between requests requirements and system setup • Establish regular vendor process reviews and documentation update operating rhythm • Ensure adherence to performance SLA’s and escalate issues to management immediately • Participate in finding ways to increase efficiency, improve team performance and offer improvement suggestions when appropriate • Perform other duties and/or special projects as assigned

🎯 Requirements

• Bachelors degree with minimum 2 years of Fiserv system related experience • Strong knowledge of current Fiserv capabilities and products including: PCF, DMM, DQ, Promos, Plastics, Statements, PCS, FD Query Tool, SharePoint, and Document Direct • Effective working knowledge of product control file, decision management system, and transfer action level processing for promotional related settings

🏖️ Benefits

• Enhanced Flexibility offered in Synchrony India • Best-in-class employee benefits and programs • Career advancement and upskilling opportunities